At Webixo Digital Solutions, we are committed to delivering high-quality digital marketing, web development, and software solutions to clients worldwide. This Cancellation Policy outlines the terms and conditions governing the cancellation of our services.
1. Project Cancellation by the Client
Clients may request to cancel a project by sending a written request to info@webixo.digital.
Before Work Begins
If a cancellation request is received before any work has commenced, the client may be eligible for a refund in accordance with our Refund Policy.
After Work Begins
Once work has commenced, including planning, research, strategy, design, development, content creation, software development, or digital marketing activities, cancellation requests may be accepted; however, payments for work already completed are non-refundable. Webixo Digital Solutions reserves the right to charge for all work completed up to the date of cancellation.
2. Monthly & Recurring Services
Clients using recurring services such as SEO, website maintenance, social media management, PPC management, or digital marketing retainers may cancel their service by providing at least 30 days' written notice before the next billing cycle.
No refunds will be issued for services already provided during the current billing period.
3. Cancellation by Webixo Digital Solutions
Webixo Digital Solutions reserves the right to suspend or cancel a project if:
- The client fails to provide the required information, content, or approvals within a reasonable timeframe.
- The client violates the agreed terms and conditions.
- The client engages in fraudulent, abusive, or unlawful activities.
- Continuing the project would violate applicable laws or regulations.
Where applicable, any refund will be determined based on the amount of work completed before cancellation.
4. Non-Cancellable Services
The following services cannot be cancelled once work has commenced:
- Website Design & Development
- E-commerce Development
- Custom Software Development
- Search Engine Optimization (SEO)
- Pay-Per-Click (PPC) Advertising
- Social Media Marketing
- Branding & Graphic Design
- UI/UX Design
- Content Creation
- Website Maintenance
- Custom Digital Marketing Strategies
5. Contact Us
If you have any questions regarding this Cancellation Policy or wish to request a cancellation, please contact us:
Webixo Digital Solutions
Email: info@webixo.digital
Phone: +91 8452850369
