Refund & Return Policy
Effective Date: October 23, 2026
At Webixo Digital Solutions, we are committed to delivering high-quality digital marketing, web development, and software solutions to clients worldwide. Due to the nature of digital services, all services provided by us are intangible and cannot be returned. This Refund & Return Policy explains the circumstances under which refunds may or may not be issued.
1. Services Covered
Our services include, but are not limited to:
- Website Design & Development
- E-commerce Development
- Custom Software Development
- Search Engine Optimization (SEO)
- Pay-Per-Click (PPC) Advertising
- Social Media Marketing
- Branding & Graphic Design
- UI/UX Design
- Content Creation
- Website Maintenance
- Digital Marketing Consulting
2. Refund Eligibility
A refund may be considered only in the following situations:
- The payment was made more than once for the same service.
- The payment was made accidentally.
- Webixo Digital Solutions is unable to commence the agreed service due to reasons solely attributable to us.
- A cancellation request is received before any work has commenced.
3. Non-Refundable Services
Refunds will not be issued under the following circumstances:
- Project planning, research, design, development, or marketing work has already begun.
- The client changes their mind after work has started.
- The client fails to provide the required content, approvals, or feedback, causing project delays.
- The client requests cancellation after project milestones have been completed.
- Marketing campaigns, SEO services, PPC campaigns, or social media services have already been executed.
- The client is dissatisfied with expected rankings, leads, sales, or advertising performance, as these depend on various external factors beyond our control.
4. No Return Policy
As all our offerings are digital services and customized solutions, there is no physical product to return. Therefore, Webixo Digital Solutions does not accept returns for any service once work has commenced or deliverables have been provided.
5. Chargebacks
Before initiating a chargeback with your bank or payment provider, we request that you contact us to resolve any concerns. Unauthorized chargebacks for completed services may be disputed with supporting documentation, contracts, communications, invoices, and proof of work.
6. Approved Refunds
If a refund is approved, it will be processed within 7–14 business days through the original payment method. Processing times may vary depending on your payment provider or financial institution.
7. Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Webixo Digital Solutions
Email: info@webixo.digital
Phone: +91 8452850369
